Frequently Asked Questions

Q:Are your Ugg boots 100% authentic?

A:We only see the original Ugg boots. Don’t worry about the quality. We have lots of customers from all over the world.They are very satisfied with our Ugg boots.


Q:Why are the Ugg boots on your web site cheaper than those on other sites?

A:We get the boots directly from the factory. Moreover, we don’t need to pay tax fees home and abroad. So our price is reasonable.


Q:Where are your Ugg boots from?

A:Our Ugg boots are directly from the factory in Australia.


Q:What is the shipping fee for my order?

A:You can enjoy free shipping on our Ugg web site. What is more, you don’t need to pay premium either. All the boots are free tax so please rest assured purchase on our web site.


Q:Do you accept PayPal?

A:Yes, our PayPal account is jygzy2009@gmail.com. You can also pay for your order via credit card, western union, T/T and money gram.


Q:Can I return my order if I am not satisfied?

A：We only accept return when we sent you a wrong size or style. Meanwhile all the boots should be returned in brand new condition with the original package.